Anti-Fraud Hint #76

“There’s a Virus on Your Computer”

Computer service fraud occurs when fraudsters posing to be from legitimate companies, such as an Internet Service Provider (ISP) like Talk Talk, call to tell you that there’s a problem with your computer. They’ll say that there’s a virus on your machine, or maybe a problem with your internet connection. They will tell you that they can fix the problem for a fee or that they can help if you let them have remote access to your computer.

What should you do?

Legitimate companies like your Internet Service Provider will never cold call you asking for remote access to your computer or for your financial details. Even if the caller is able to provide you with details such as your full name, don’t give out any personal or financial information during a cold call.

If you think you have been a victim of computer service fraud, report it to Action Fraud as soon as possible on 0300 123 2040 or online at

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